FREE SHIPPING on orders $100 or more! - 1.757.741.TEEN (8336)

Our Returns/Exchanges Policy

               1. Returns for Damaged or Incorrect Merchandise ONLY

    • Please contact us regarding reshipment of incorrect merchandise or damaged items. Call and speak to a Customer Service Representative “prior” to returning items to request authorization. PLEASE DO NOT SEND YOUR MERCHANDISE WITHOUT PRIOR AUTHORIZATION. Failure to call can result in longer than usual processing times and/or lost merchandise.
    • After receiving authorization, please return damage or incorrect merchandise to:

Hope4MyTeen, LLC
445 N. Main St #882
Suffolk, VA 23439

2. Include the following information:

  • Name
  • Shipping Address
  • Telephone Number
  • Order Number
  • Purchase Date
  • Email Address
  • PayPal Receipt ID (if applicable)

NOTE:

All customers have a 30 day return/exchange period for DAMAGED or INCORRECT MERCHANDISE. In the event of an exchange, customers are responsible for the cost of shipping the products back to us as well as the cost to reship the replacement order. Product returns are subject to a 20% restocking fee and the customer is responsible for shipping charges. No refunds or exchanges will be accepted for promotional or sale offers.

>> Exchange Policy:

        • Please call and speak with a Customer Service Representative prior to returning items to request authorization. PLEASE DO NOT SEND YOUR MERCHANDISE WITHOUT PRIOR AUTHORIZATION. Failure to call can result in longer than usual processing times and/or lost merchandise.

        • The items must be returned in resalable condition. Use original packaging and be sure they are laid flat. Exchange will be for same value of items purchased not necessarily the same quantity as some items cost more than others. Replacement product will not be shipped until the original product is returned. Shipping charges will be applied.

        • After receiving authorization, please return to:

Hope4MyTeen, LLC
445 N. Main St #882
Suffolk, VA 23439

 

        • Include the following information:

        • Name
        • Shipping Address
        • Telephone Number
        • Order Number
        • Purchase Date
        • Email Address

>> Cancellation Policy:

          • Due to our extremely fast shipping services, our customers will not be able to cancel their orders once the order has been sent to our shipping department. If you have any questions regarding the status of your order or if you would like to cancel an order please contact a representative in our customer service department to verify your order has not been sent to shipping.

>> Fly Offs and Theft Policy: (PLEASE READ)

NO REFUNDS OR EXCHANGES WILL BE ACCEPTED FOR FLY OFFS OR THEFT! HOPE4MYTEEN, LLC IS NOT RESPONSIBLE FOR CONDITIONS IN WHICH THE MAGNETIC SIGN IS APPLIED TO THE VEHICLE. IF YOU ADHERE TO THE CARE AND CLEANING INSTRUCTIONS AND APPLY THE MAGNET TO A COMPLETELY FLAT SURFACE ON YOUR VEHICLE, THE MAGNET WILL NOT FALL OFF. FLY OFFS CAN ONLY HAPPEN IF AIR COMES BETWEEN THE MAGNETIC SHEETING AND THE VEHICLE. PLACING A MAGNETIC SIGN OVER A CURVE, CREASE, BUMP, OR TRIM PIECE ON THE BODY OF THE VEHICLE COULD CREATE AN AIR POCKET, CAUSING THE MAGNET TO FLY OFF THE VEHICLE.